Payment Policy:
Co-payments, co-insurance or deductibles require payment at the time of service. If you have insurance coverage with a managed care plan, it is your responsibility to ensure we are a contracted physician. It is your responsibility to ensure which lab is your contracted lab through your insurance plan. If your insurance requires a referral to see a specialist, it is your responsibility to make sure there is a current referral on file with our office. You are responsible for timely payments on your account.
Cancellation and “No Show” Policy:
There is a cancellation or no show fee of $50 if you do not call within 24 hours of your scheduled appointment.
INSURANCE REFERRALS OR AUTHORIZATIONS:
If you have an HMO or POS policy requiring an authorization or referral from your primary care physician, it is your responsibility to obtain one. Please make sure you have a valid referral for each visit.
NO SURPRISE ACT (NSA)
In January 2022, the No Surprises Act (NSA) was put into federal law to assist patients regarding their patient responsibility. As part of our policy, we share pricing prior to your visit. Our office is classified as a specialty healthcare and a new patient visit begins at $275 and an established visit starts at $180, not including labs.
We do not always know what will transpire during your appointment, but we guarantee that we will explain all costs up front prior to any additional service. If at any time you have any questions about the cost of your services, please contact us at 346-257-4299 option 5 for a GOOD FAITH ESTIMATE (GFE).
Please note, unfortunately we do not have access to your laboratory benefits through your insurance. This contract is between Quest or LabCorp and your third-party payor. If you have questions, please contact your insurance prior to your visit regarding lab services.
We look forward to partnering with you for your healthcare needs.
MEDICAL RECORDS:
$30.00 for the first twenty pages and $.50 per page for every copy thereafter. A reasonable fee for actual costs for mailing, shipping, or delivery. Please allow 14 business days for releases to be processed .
BILLING:
Please call our billing office for questions regarding your billing inquiries at 346-257-4299
TEST RESULTS:
Lab results or diagnostic results are usually ready within 5 – 10 business days. If you have questions please call your nurse if you have NOT received your results within fifeteen (15) business days. Normal lab results will be posted on web portal. Abnormal lab results will be called to you or emailed via Patient Portal.
PRESCRIPTION REFILLS:
Refills for prescriptions will NOT be authorized after hours or on weekends. Please call our office on regular business hours or have your pharmacy fax requests to us. Pain medication will NOT be refilled after business hours or on weekends.
